FAQs

1. PURCHASES

1.1 Can I track my order?
Yes, the most up-to-date information about your order and its delivery status is available in Order Tracking. Additionally, you will be notified about the progress of your order via the email address registered during the purchase.

1.2 What is the delivery time?
The average delivery time is between 7 to 20 days, depending on the region.

1.3 Is the purchase 100% secure?
Yes, we guarantee your purchase. If you do not receive your product or if it has any defects, the amount paid will be refunded.

1.4 Can I change the delivery address?
Yes, but only before completing the purchase on the site. Once finalized, the purchase cannot be modified. If you have any questions, please contact our support team via email (apluf@apluf.com).

1.5 Can I add or remove products from the shopping cart?
Yes, but only before finalizing the purchase on the site.

2. PAYMENT
2.1 What payment methods are available?
Currently, the site accepts payment via credit or debit cards - Mastercard®, Visa®, American Express®, Hipercard®, Diners®, and Elo®.

2.2 How long does it take for my order to be approved?
Up to 24 hours after completing the purchase with a credit card.

3. PRODUCTS
3.1 Does the Madicaza site have flash sales?
Yes, these promotions will always be announced on our site with emphasis, indicating the time and conditions of validity, and via email to all registered to receive this information. Stay tuned for offers available on the site outside of business hours and register your email to receive these notifications.

4. CANCELLATIONS, EXCHANGES, AND RETURNS
4.1 What happens if the product I need to exchange is no longer in stock?
We will proceed with the cancellation of the purchase and refund the payment, in accordance with our Exchange and Return Policy.

4.2 How do I return a product? How do I return a defective product?
To return a product, simply contact us to obtain a postage code that allows you to deliver the product at a postal office. If you have any questions, please contact our customer service via email (apluf@apluf.com).